At the Internet Retailing Conference 2014 - Mark Lewis, Online Director, John Lewis, Mark Newton-Jones, former Group CEO, Shop Direct, Simon Belsham, Managing Director, Tesco Grocery Home Shopping


Trends, analytics, insight, planning, prediction and customer behaviour will be covered in this stream at the Internet Retailing Conference October 21 which looks at the movement and ebb and flow of retail complexities and demands.

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Track Sponsors:reply portaltech

Trends, analytics, insight, planning, prediction and customer behaviour will be covered in this stream which looks at the movement and ebb and flow of retail complexities and demands.

09.00 Chairman’s Introduction
Ian Jindal, Editor-in-Chief, Internet Retailing
09.10 Keynote 
Mark Lewis, Online Director, John Lewis
Responsible for the profitability and development of John Lewis’s online channel, Mark leads the online and omni-channel development teams.
09.40 Keynote
Mark Newton-Jones, former Group CEO, Shop Direct
Mark is the former CEO of Shop Direct Group, a position he held for almost ten years until July 2013. He started working for the Group in 2003 at Littlewoods Stores and was appointed Group Chief Executive of the newly-formed Littlewoods Shop Direct Group in 2005.
11.20
Chairman’s Introduction
11.20 – 11.50
Growing through technology 
As co-founder and CTO of Motorcycle Superstore, Jason Miller grew the company into one of the top 200 ranked retailers in the US. In this presentation, he’ll share how they used various technologies to achieve this.Speaker:
Jason Miller, Co-founder, Motorcycle Superstore and Evangelist, SLI Systems
Stream keynote sponsored by SLI Systems
11.55 – 12.25
Keeping true to your core
How relevant is brand when shoppers can pick and choose products from across ecommerce sites, marketplaces and international borders? Does brand heritage clash with consumer needs in the omnichannel world? This presentation will showcase how retailers and brands are benefiting by keeping brand value at the heart of their business and central to the way they operate and interact with customers.Speaker:
TBC
12.30 – 13.00
Maximising the Click, Collect, Deliver Opportunity
Fulfilment and delivery are fast becoming the key battleground in online shopping. Simon Belsham will share Tesco’s multichannel vision and how it is focused on creating the most compelling offer for its customers however, wherever, and whenever they choose to shop.Speaker:
: Simon Belsham, Managing Director, Tesco Grocery Home Shopping
13.00 – 14.00 – LUNCH

 

14.00 – 14.30Stream keynote sponsored by ReplyCertona logo
14.35 – 15.15
Panel Discussion: Are big data blind spots leaving your vulnerable to customer turn off? 
The panel will consider issues around big data, customer behaviour, loyalty and actionable insight to keep the relationship sweet.Panellists include:
Mike Bishop, MD, Rakuten’s Play.com
Fred Prego, Insight and Reward Director, Game
15.15 – 15.55 – BREAK

 

15.55 – 16.25
Seamlessly integrating the inspirational and transactional journeys
Robin Phillips will share insight into how Waitrose is enabling a more specialised shopping experience combining rich and helpful content with flexible and convenient shopping choices across devices and channels.Speaker:
Robin Phillips, Director eCommerce, Waitrose
16.30 – 17.00
Closing keynote: The Considered Journey
If two heads are better than one then innovation is all the better for a crowded room. John Straw will explain how Thomas Cook benefits from opening up its digital business to external partners and how innovation is also managed from within the business. He’ll share how the Digital Advisory Board reimagine existing processes and assess and help implement ideas from internal stakeholders as well as some of the ways that Thomas Cook is innovating to keep relevant to digital omnichannel travellers at all stages of their holiday journey.Speakers:
John Straw, Chairman of the Digital Advisory Board, Thomas Cook
Robin Colman, Group Head of Innovation, Thomas Cook Group