Who comes first, the employee or the customer? ...By Phil Davitt - NewVoiceMedia

Who comes first, the employee or the customer?

I was visiting a client last week and we started talking about the recent trend in customer experience which suggests that customers should come first over everything else. Over profits and stakeholders, over processes and policies and over employees. Although this sort of thinking has the right intentions, I think it’s a little misguided and could do more harm than good in the long run. 

While giving your customers a great experience is a fundamental requirement of any business, if you neglect your employees how long will they continue to give this great experience? A great experience for the customers starts with a great experience for the employees.

Which are the best and least effective conversion channels?

Get the report here ....

Using data from hundreds of B2B organisations, this infographic from Implicit offers insight into just how effective common sales channels are; considering both their overall conversion success, and providing a closer look into specifics such as conversion rate from lead stage to deal (close), lead to opportunity, opportunity to deal stage, and listing the overall time it takes each channel to typically convert.

So which are the best and least effective conversion channels? Which should your sales strategy prioritise (and at which funnel stage) in 2015? 

Here’s a direct look at the stats:

What are the most effective ways of driving traffic and site conversions?

Because even if you have created the best product since sliced bread or a service that would knock the socks off the Dragon’s Den panel, no one will know about it unless you sell it.

Read our eGuide, The Business Owner's Guide: How to generate new business through marketing, to find out exactly what you can do to generate new business.

Here's what you'll learn:

  • Why you should always make it personal
  • Why you should warm to cold-calling
  • And why branding isn’t something you do to cattle.

Olympic “sharing-fest” to be a goldmine for marketers

Samsung, Omega and Panasonic the most reliant Olympic partners on Dark Social sharing
 Six-in-10 Britons interested in the Olympics will share content online about it – according to research from marketing technology experts RadiumOne, which reveals the what, how and how much of sharing content around the 2016 games in Rio.


Over four-in-10 (43%) of these sharers will share Olympic content on a daily basis during the games. One-third of sharers say the Olympics means they’ll share more content then they’d normally do over a two-week period.

Smartphones (42% of sharers) will be the most popular device for sharing Olympic content, followed by laptops (35%) and tablets (25%).

“The sharing-fest that is the Olympics is a goldmine for marketers to tap into consumer interest, particularly as the games are on a non-commercial TV channel,” says Craig Tuck, RadiumOne’s UK managing director. “Sharing content online indicates a strong degree of interest among those sharing plus the additional layer of people they identify as also being interested in that content.”

Why you are now saying "goodbye forever" to more than 70% of your online visitors



How to double your web conversions using customer friendly lead capture forms

Want to caputure more website visitors and turn them into customers and cash?  Want to STOP losing leads on your website?

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  • Why you are now saying "goodbye forever" to more than 70% of your online visitors
  • Why lead caputure is critical for you to stay in business today
  • How to close the giant, "invisible customer" gap in your sales funnel 
  • What are the new "good" pop-up (and why bad pop-ups still stink)
  • How to automate your leads once you've captured them

Download this exclusive eBook HERE >>>>

Online ad viewability levels in the UK decreased dramatically from 54% to 47% in the second quarter of 2016 / Meetrics GmbH

Online ad viewability levels in the UK decreased dramatically from 54% to 47% in the second quarter of 2016, the lowest level for 18 months, according to a new report from ad verification company Meetrics. The last time it was lower was 46% in Q4 2014.

Consequently, the UK lags further behind other European countries in terms of viewability levels: Austria stands at 69%, France at 62% and Germany at 60%.
 

Benchmarks by Country


“Viewability in the UK is more volatile than other major European markets due to the higher penetration of programmatic and automated ad buying,”
said Anant Joshi, Meetrics’ Director of International Business. “The surge in ads bought programmatically contributed to the decline in viewability, which was compounded by publishers upping the speed at which ads are re-loaded or auto-refreshed to raise inventory levels and revenue. Around 20% of ads weren’t viewable because they weren’t in the frame for long enough – the highest rate we’ve seen due to this reason for some time.” 

Based on the IAB/PwC’s Adspend figures, Joshi estimates the 53% of banner ads not viewable in the UK is “getting on for £700 million¹ being wasted annually on non-viewable ads.”

An ad is considered viewable if it meets the IAB and Media Ratings Council’s recommendation that 50% of it is in view for at least 1 second.

The impressive figures for the Austrian market come off the back of an agreement by the majority of publishers to move to billing by viewable impressions by selling their inventory based on an independent viewability definition agreed by a dozen leading advertisers.

Joshi notes: “The Austrian market was one of, if not the, first to try such an initiative and the benefits in terms of far higher viewability rates are plain to see.”

APAC to overtake North America as world’s biggest digital ad market / Strategy Analytics

2016 will see Asia-Pacific overtake North America as the world’s biggest market for digital advertising spend for the first time, according to the latest Advertising Forecast from research and consulting firm, Strategy Analytics.

Digital ad spend in Asia-Pacific will rise 18.2% in 2016 to $59.7 billion, whilst North America will rise 9.6% to $59.5bn. Asia-Pacific’s rise to the top is driven by China which will grow 25.1% to $22.4bn. China is the world’s second biggest country for digital spend, behind the U.S. ($55.6bn). Together, these two countries will account for 44% of global digital ad spend this year.

Alongside China, Japan (4th) and Korea (6th) means Asia-Pacific accounts for half of the six biggest digital markets globally. By 2021, Asia-Pacific’s digital ad market will be 33% bigger than North America’s.
 

Trend in Digital Ad Spend by Region

 

Michael Goodman, Strategy Analytics’ Digital Media Director, says: “Advertising is about “eyeballs” and the sheer scale of the Chinese market, along with India and Indonesia, is why Asia-Pacific will overtake North America this year, despite underlying economic weakness in some economies. Millions just can’t compete with billions.”

Spend per capita
In terms of how much is spent on digital advertising in relationship to the size of the population, North America spends by far the most per person ($165) followed by Western Europe ($95). Although Asia-Pacific is the largest market by spend, its huge population means spend per person ($15) is very low compared to the West.
 

2016 digital ad spend per capita by region


Goodman notes, “Asia-Pacific’s relatively low ad spend per capita shows the tremendous potential for growth compared to the more saturated markets in the West, particularly with mobile phones removing a barrier to internet access in less developed markets. This will grow the online population dramatically and, consequently, ad spend will follow suit.”

Overall, digital ad spend globally will rise 12.6% in 2016 to $176.7 billion – a 32% share of total advertising spend. Within digital ad spend, search advertising will account for 52%, display advertising 36% and classifieds, 11%.

Nearly two-thirds (64%) of Britons who’ll watch the Olympics on TV will use an internet-connected device at the same time

Nearly two-thirds (64%) of Britons who’ll watch the Olympics on TV will use an internet-connected device at the same time – according to research from marketing technology experts RadiumOne.

Among the 64% of second-screeners, online activity unrelated to the Olympics will be the most popular activity (53% of second-screeners doing this), followed by online chat/Instant Messaging about the event they’re watching (31%), searching online for event-related information or chatting on the phone about what’s on (both 30%). 
 

Second-screen activities while watching Olympics on TV


Nearly all (97%) of Olympic TV viewers will watch it at home, much higher than the Euro 2016 football championships (58%). Only 20% plan to watch the Olympics at a pub, half that for the Euros (39%). 

TV Watching Locations - Olympics vs Euros

“The Olympics is much less of a social viewing experience than the Euros, which is good news for advertisers as attention is much more likely to be on the TV or a connected device than other people or surroundings,” says Craig Tuck, RadiumOne’s UK managing director. “Further good news is the large amount of second-screening enables sponsors and other advertisers looking to get in on the act to target viewers with a similar profile to the TV audience online during broadcasts, which they can’t do on TV as it’s on the BBC.”

Tuck points out the moments that matter most for connecting online and TV activity are the most popular Olympic broadcasts – the opening (watched by 71% of Olympic TV viewers) and closing (60%) ceremonies and the BBC highlights shows (56%). 

“In addition to these “moments”, individual events are also a great opportunity to tie online ads to the athletes taking part,” he says. “For example, Santander and Vitality Insurance can coordinate online ads with broadcasts of Jessica Ennis-Hill’s heptathlon events, who they sponsor, as could Puma and Virgin Media during Usain Bolt’s events.”

Are Men’s Feet Growing? ... Fiona Wyatt, Talking Men's Shoes

Walktall, a leading UK supplier of shoes for men with size 12+ feet, has released market intelligence that suggests men’s feet may be growing!

The company has monitored sales of large size footwear over the last decade. In 2006 the most popular shoe size for Walktall customers was 14, but in recent years sales of size 15 shoes have caught up. Now for the first time, sales of size 15 shoes have taken the lead, outselling size 14 footwear.

For more information and to sign up for news and offers by email visit www.walktall.co.uk