Grocery shopping is a hot issue right now in retail, so ask yourself, how often do you evince customer loyalty when shopping for groceries? According to a new research project undertaken by Shoppercentric, previous speculation about customer loyalty is now being flipped.
Retailers are turning their sights
Shoppercentric’s “WindowOn…Fragmented Shopper Repertoires,” demonstrates that on average, UK shoppers switch between five different retailers and three different channels to make purchases on monthly perishables like groceries. Loyalty, says the report, can no longer be assumed.
Danielle Pinnington, Managing Director at Shoppercentric, said that: “The big four grocery retailers are turning their sights from large format one-stop-shops to smaller c-store formats, yet panel research suggests that the convenience channel has actually lost share in the past five years. We decided to talk to shoppers directly and find out how they believe their habits are changing.”
Lush is top shop - survey of 12,500 people
After finishing second to Apple last year, the cosmetics retailer topped the table of 100 shops with a customer score of 83%. The Disney Store, Richer Sounds, John Lewis and Waterstones were also rated highly by shoppers. WH Smith came last for the second year in a row.
The survey is based on the views of 12,500 shoppers, and produces customer scores for 100 of the UK's biggest shops - check out the full table to see all of the best and worst shops.