Trends, analytics, insight, planning, prediction and customer behaviour will be covered in this stream at the Internet Retailing Conference October 21 which looks at the movement and ebb and flow of retail complexities and demands.
Track Sponsors:
Trends, analytics, insight, planning, prediction and customer behaviour will be covered in this stream which looks at the movement and ebb and flow of retail complexities and demands.
 
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09.00 Chairman’s Introduction Ian Jindal, Editor-in-Chief, Internet Retailing |
 
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09.10 Keynote Mark Lewis, Online Director, John Lewis Responsible for the profitability and development of John Lewis’s online channel, Mark leads the online and omni-channel development teams. |
 
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09.40 Keynote Mark Newton-Jones, former Group CEO, Shop Direct Mark is the former CEO of Shop Direct Group, a position he held for almost ten years until July 2013. He started working for the Group in 2003 at Littlewoods Stores and was appointed Group Chief Executive of the newly-formed Littlewoods Shop Direct Group in 2005. |
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11.20 Chairman’s Introduction |
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11.20 – 11.50 Growing through technology As co-founder and CTO of Motorcycle Superstore, Jason Miller grew the company into one of the top 200 ranked retailers in the US. In this presentation, he’ll share how they used various technologies to achieve this.Speaker: Jason Miller, Co-founder, Motorcycle Superstore and Evangelist, SLI SystemsStream keynote sponsored by SLI Systems
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11.55 – 12.25 Keeping true to your core How relevant is brand when shoppers can pick and choose products from across ecommerce sites, marketplaces and international borders? Does brand heritage clash with consumer needs in the omnichannel world? This presentation will showcase how retailers and brands are benefiting by keeping brand value at the heart of their business and central to the way they operate and interact with customers.Speaker: TBC |
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12.30 – 13.00 Maximising the Click, Collect, Deliver Opportunity Fulfilment and delivery are fast becoming the key battleground in online shopping. Simon Belsham will share Tesco’s multichannel vision and how it is focused on creating the most compelling offer for its customers however, wherever, and whenever they choose to shop.Speaker: : Simon Belsham, Managing Director, Tesco Grocery Home Shopping |
| 13.00 – 14.00 – LUNCH |
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14.00 – 14.30Stream keynote sponsored by Reply
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14.35 – 15.15 Panel Discussion: Are big data blind spots leaving your vulnerable to customer turn off? The panel will consider issues around big data, customer behaviour, loyalty and actionable insight to keep the relationship sweet.Panellists include: Mike Bishop, MD, Rakuten’s Play.com Fred Prego, Insight and Reward Director, Game |
| 15.15 – 15.55 – BREAK |
 
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15.55 – 16.25 Seamlessly integrating the inspirational and transactional journeys Robin Phillips will share insight into how Waitrose is enabling a more specialised shopping experience combining rich and helpful content with flexible and convenient shopping choices across devices and channels.Speaker: Robin Phillips, Director eCommerce, Waitrose |
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16.30 – 17.00 Closing keynote: The Considered Journey If two heads are better than one then innovation is all the better for a crowded room. John Straw will explain how Thomas Cook benefits from opening up its digital business to external partners and how innovation is also managed from within the business. He’ll share how the Digital Advisory Board reimagine existing processes and assess and help implement ideas from internal stakeholders as well as some of the ways that Thomas Cook is innovating to keep relevant to digital omnichannel travellers at all stages of their holiday journey.Speakers: John Straw, Chairman of the Digital Advisory Board, Thomas Cook Robin Colman, Group Head of Innovation, Thomas Cook Group |