Crisis Management Leaders Summit Perth 2015 Agenda

There are major lessons to be learnt from crisis response in recent world events. Drawing from these case studies, Elmarie will look at crisis management challenges, failures and successes and relate these to the corporate world.

Fuad will share the challenges of handling the two major crises of Malaysia Airlines flights MH370, currently still missing and MH17 ,shot down in the Ukraine.

Elizabeth will provide insights into the ever changing media landscape, the impact of the real-time news cycle in today’s crisis management and how companies can prepare for the opportunities and challenges of communicating well during a crisis.

Social media has changed crisis management exponentially. It has become the primary source for news as it breaks, to maintain a connection to the crisis, and to reach out to ask questions, comment, or get support. Consumers flock to find the ‘official’ page of the business within search, and their official channels on Social Media. Matt explores best practice across this broad, multifaceted, ever-changing and at times confusing platform.

Businesses are experiencing an unprecedented increase in cyber attacks exposing them to potentially enormous liabilities and costs. Businesses that store confidential client information online have had their reputations challenged in the wake of massive data breaches. Cyber attacks threaten governments with the potential to undermine national security and critical infrastructure.
Targeted attacks are evolving faster than Australian businesses can react. Dave will explore this topic and discuss government action to assist Australian businesses in managing this critical issue.

Anne will discuss how the threat of terrorism affect business and what businesses should know in order to mitigate risk, respond and recover from an act of terrorism. What can businesses learn from past events in cities around the world?

When things go terribly wrong, a company’s response will set the scene on their recovery. Reputation is more about how a company deals with the problem rather than having the problem. An analysis of how some big brands managed to recover their reputation and the lessons we can learn from some who have failed.

Anna Bligh, former premier of Queensland, widely recognised and acknowledged for the exceptional leadership she provided to the State, and the Nation, in the face of the tragedy of the Queensland flood and storm disasters of 2011, discusses, when a city faces a major crisis, what businesses can do before, during and after a crisis to prepare, respond and help a city recover.

Bert will expolre how the tourism industry is preparing to respond to crisis. Where are the major challenges facing this broad reaching industry and how should the travel, tourism and hospitality industries be working together to share information and crisis experience.

With the recent Free Trade Agreement with China, there will be additional challenges for businesses, particularly in Crisis Management. How should businesses develop their capabilities and those of their senior executives in this new opportunity of doing business with Asia.

Being prepared for a crisis is impossible if not supported by effective leadership and an appropriate culture. So what does it mean to have a positive culture for crisis management and what can leaders do to benefit from a mature culture that is prepared, responsive and focused in critical moments?

Managing your contractural obligations and responsibilities during a crisis; Mitigating potential loss and reputation damage; Responsibilities to regulatory authorities; Managing stakeholders (directors, shareholders and employees).