40% of shoppers unhappy with mobile customer experience and omni-channel - Dyn study

unhappy-mobile-user

By Paul Skeldon

Online shoppers are increasingly frustrated with e-commerce, with poor mobile experience from most brands being their biggest bugbear, finds a study of UK consumers by Dyn.
According to the study, only 37% of shoppers think that they get the best service and overall experience online, showing that retailers still have work to do to meet customer expectations.

Shoppers’ lack of confidence is strongest with mobile, as 40% of UK consumers – more than any other country surveyed – believe that mobile shopping isn’t as fast and easy as shopping on a computer. This poor experience could explain why over a third (36%) of UK consumers say they don’t plan to make any purchases from mobile devices this year.

Last year's most 'offensive' adverts

A list of the most complained-about UK adverts last year has been revealed, racking up a whopping 11,455 whinges between them.

And the top three most 'offensive' adverts to appear on TV screens, billboards or in newpapers last year also come at the top of a list of the most complained-about adverts of all time.

Paddy Powers Oscar Pistorius advert is the most complained-about ad of all time
Paddy Power's Oscar Pistorius advert is the most complained-about ad of all time Credit: Paddy Power

Paddy Power won the dubious honour of the most complained-about ad in history, with its promise offering "money back if he walks" during the Oscar Pistorius trial.

A total of 5,525 people complained about the advert, which was subsequently banned. It also attracted more than 120,000 signatures on a Change.org protest petition.

How do financial institutions make sure their campaigns and messages stand out and resonate with today’s audience? / SPA Future Thinking :

financial-connectors

Campaign Optimiser 2.0 – Evaluating and predicting future multiplatform campaigns for the financial services sector

Measuring, evaluating and predicting advertising and sponsorship campaign effectiveness is increasingly complex as media usage fragments.

Whether you’re choosing a new bank, credit card or other financial product, customers are bombarded with messages and campaigns for brands across all forms of media; from billboard, TV advertising and sponsorship to press, email and online collateral.

How do financial institutions make sure their campaigns and messages stand out and resonate with today’s audience? What are the most effective media channels to use?  What makes a campaign for your brand successful?

Here at SPA Future Thinking we help a wide variety of financial institutions as well as media agencies and broadcasters answer these questions. Through bespoke surveys we use our knowledge of the sector to show what’s working and what isn’t, from campaign appeal through to the effectiveness of various campaign touchpoints.

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